1. Overview
This Privacy Policy explains how VoltConnect handles personal information and related device or usage data when you use the VoltConnect mobile app, website, authentication flows, profile features, and related services.
2. Information we collect
Depending on how you use VoltConnect, we may collect:
- Account information: identifiers, phone number, email address, authentication provider, and sign-in metadata.
- Profile information: username, display name, profile photo, country or region, and fields you choose to add.
- Usage and diagnostics data: app usage events, device type, operating system version, app version, crash data, and performance signals.
- Security data: abuse-prevention, rate-limit, session, and account security metadata.
- Support data: messages or requests you send to us.
3. How we collect information
- directly from you when you sign in, complete profile setup, or update your profile;
- from authentication providers when you choose to use a supported provider;
- automatically from the app or website through diagnostics, analytics, crash reporting, and performance monitoring; and
- through systems used to detect spam, fraud, misuse, or automated traffic.
4. How we use information
We use information to:
- create and maintain your account;
- authenticate users and manage sign-in sessions;
- display public profile preview information inside the app;
- support onboarding, profile setup, security settings, and app features;
- improve app quality, stability, performance, and safety;
- monitor crashes, service reliability, and abuse attempts;
- enforce our Terms of Use and security controls; and
- comply with legal obligations or protect the rights and safety of users and others.
5. When information may be visible
VoltConnect includes public-facing profile features. Profile fields such as username, display name, photo, and country or region may be visible to other app users where the product shows user profiles or profile previews.
6. Sharing and service providers
We do not sell personal information. We may share information with service providers and infrastructure partners used to operate VoltConnect, including authentication, hosting, database storage, diagnostics, analytics, crash reporting, performance monitoring, and abuse prevention providers.
If you sign in with a third-party provider, that provider's own privacy terms may also apply.
7. Security
We use technical and organizational measures intended to protect information handled by VoltConnect, including encrypted transport, access controls, backend security rules, and operational logging used for troubleshooting and security.
8. Data retention
We retain personal information for as long as reasonably necessary to provide VoltConnect, operate the service, protect the platform, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your choices and requests
You may contact us to request access, correction, or deletion of personal information that we hold about you, subject to legal and operational limitations.
Account deletion instructions are available at Account deletion.
10. Children
VoltConnect is not directed to children under 13. If you believe a child under 13 has provided personal information to VoltConnect, contact us so we can review the situation.
11. International processing
VoltConnect may use infrastructure and service providers that process or store information in different jurisdictions, subject to applicable law and relevant protections.
12. Changes to this policy
We may update this Privacy Policy from time to time. If we do, we will update the date on this page.
13. Contact us
Questions or privacy requests can be sent to voltservice@metalbrain.net.